Privacy Policy
Metran Co., Ltd. (hereinafter referred to as “the Company”) considers the protection of our customers’ personal information to be fundamental to our business activities and a social responsibility.
We will comply with the “Act on the Protection of Personal Information” (hereinafter referred to as the Personal Information Protection Act) and related laws and regulations, as well as the guidelines established by the Japan Medical Devices Association, and will strive to protect personal information in accordance with the following principles.
To further strengthen our relationship of trust with our customers, we hereby publish our privacy policy.
1. Compliance with laws and regulations
Our company complies with Japanese laws and other regulations related to the handling of our customers’ personal information.
2. Clear indication of purpose of use and prohibition of use for purposes other than those specified.
We will only use your personal information to the extent necessary to achieve the following purposes.
We will not use it for any other purpose.
- Our services include receiving orders for our products, delivery and shipping of ordered items, and billing and payment processing.
- We handle inquiries and consultations regarding our products, as well as repair, support, and maintenance services.
- After-sales service and inspection of our products
- Issuance of warranty certificates for our products, provision of services during the warranty period, and inspections after the warranty period.
- We provide information and services about our or our partner companies’ various products and services, and maintain and manage contracts.
- Our business activities include providing and managing information, conducting market research, and developing and researching products and services.
- Our credit assessment and post-credit management
- Hiring decisions and post-hiring personnel management for our employees
Warranty
Please be aware that the copy or receipt of the warranty certificate you have filled out may be used for service activities during the warranty period and for subsequent safety inspection activities.
On the web
We will manage the personal information you provide to us responsibly and use it only to respond to your inquiries. We will not disclose it to third parties or use it for any other purpose.
3. Methods of obtaining personal information
We primarily obtain your personal information through application forms and contracts.
Additionally, we may collect information via the internet, postcards, etc., through surveys, campaigns, etc.
When acquiring information, we will do so in accordance with the Personal Information Protection Act and related laws and regulations.
4. Provision of personal information to third parties
Our company complies with Japanese laws and other regulations related to the handling of our customers’ personal information.
- If we have the customer’s prior consent
- In cases based on laws and regulations
- When it is necessary to protect a person’s life, body, or property, and it is difficult to obtain the customer’s consent.
- When entrusting the handling of personal information to a third party to the extent necessary to achieve the purpose of use.
- When a business is succeeded through merger, company split, business transfer, or other reasons.
5. Requests from customers for disclosure, correction, etc.
Our company responds to customer requests regarding their personal information, including: 1) requests for disclosure, 2) requests for notification of the purpose of use, 3) requests for correction, 4) requests for addition, 5) requests for deletion, and 6) requests for suspension of use or suspension of provision to third parties.
For details regarding billing forms (paper documents), etc., please contact our customer service center.
Please note that requests for disclosure and requests for notification of the purpose of use will be subject to a fee (1,000 yen including tax per request).
6. Implementation of safety measures
Our company takes appropriate security measures to protect our customers’ personal information and prevent risks such as leakage, alteration, and loss.
7. Internal System for Personal Information Protection
To ensure thorough protection of personal information, our company provides training to our employees on personal information protection.
8. Continuous Improvement
Our company conducts regular audits regarding the handling of personal information and constantly strives for continuous improvement.
Established on September 1, 2025
Metran Co., Ltd.
President & CEO: Shinichi Nakane